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Below, you will find a line out of the Akaza Terms & Conditions. Please, read them carefully and make sure you understand. Please, direct any possible questions regarding our Terms & Conditions to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Please, note that the information provided on the web site depends on third parties, being the owners of the apartments and other service partners, which means that Akaza S.L cannot guarantee 100% accuracy of the content, even though we put every effort into having our web site content up to date at all times. For the mentioned reason, Akaza S.L cannot be held liable for the content in the descriptions of the apartments. This means that Akaza S.L cannot be held responsible for:
Making an apartment or service booking on www.akaza.net is conditional on accepting the present Akaza Terms & Conditions: if you do not agree to, or cannot follow the Terms & Conditions, you must not proceed with the booking.
Prices For private person renting the apartment the rental prices are all inclusive. For companies requiring an invoice Akaza will need to apply a 16% IVA taxes on top of the rental price. Please, note that Akaza has different prices during special events taking place in
Please Note:
All booking requests will be answered within 24 hours after receiving them, not including weekends! If you submit a booking request in the weekend with arrival date the coming week, please, call Akaza S.L in order to ensure availability before making any further travel arrangements! Upon deciding the apartment of your choice, click on "Reserve This Apartment" and fill in the request form. Please fill out the fields; the one with a star is an obligatory field.
Note when entering your credit card details, the page is a secure page this is an SSL secured site which means no third party can have access to your information. Once we have received your request form we will double check that no bookings have been made since the last update, we will not make any charges before we are 100% sure the apartment is available for your requested dates.
Akaza S.L only accepts reservations which have been made through our on-line booking system. All questions regarding additional services, reservation procedure, details about your reservation and our cancellation policy have to be done by e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Guests have to confirm that all the information stated in the confirmation voucher are correct, and in case of corrections, these have to be informed to Akaza within 48 hours after the confirmation voucher has been received. If guests do not notify Akaza S.L about possible corrections, he or she accepts the booking as it has been confirmed. We reserve the right to correct calculation and orthography mistakes. Please, note that by confirming your booking you accept that you have read, understood of the apartments, it is mandatory to sign a contract before entering the apartment. This will, and agreed to the Akaza Terms and Conditions. For some be done upon arrival and together with the contact person.
Cancellations If notification of cancellation is received within 48 hours after the reservation has been confirmed by Akaza, the full pre-payment will be returned to the client. Cancellations received after 48 hours are not subject to refund regardless of the cancellation reason.
All cancellations must be received by e-mail or by fax. If the apartment is for any reason not in rental conditional at the time of arrival, in situation of damage, such as leaks or any other conditions making the apartment un-liveable), Akaza has the right to cancel a booking for this specific apartment and reserves the right to transfer clients to an equivalent accommodation at its discretion. If an alternative apartment is not available Akaza will then return the pre-payment. Akaza will do its best to assist the client to find a suitable solution of alternative accommodation, but will by no means be held responsible to do so. Pre-payment We require a 20% pre payment of the total rent, which can be paid by credit card or bank transfer. We receive a lot of request for our apartments, and in order to confirm a booking we need an assurance that the client has the intention of coming, and to secure their booking. The booking can only be confirmed once we have received the said amount, and by pressing “proceed” after filling in your personal and payment details, the card holder authorizes Akaza S.L to charge his / her card of the amount stated as pre-payment plus the 3% mandatory credit card fee.
Payment by Bank Transfer: If a bank transfer is chosen as method of payment we require a bank slip, confirming the transfer and the pre-paid amount, to be faxed to us at: 0034 932 684 338. All additional costs related to the bank transfer must be made without any charges to the payee, Akaza S.L.
Please, note: We will hold your booking request for 48 hours (not counting weekends and holidays); if we do not receive the pre-payment within this time we would have to cancel your booking without previous notice. If credit card is chosen as a method of payment, then no charges will be authorized until after your reservation has been confirmed. Note that all credit card information is transmitted over a secure connection. Once we received the pre-payment we will send you a voucher/receipt to confirm your booking, giving you the exact address of the apartment, and contact details for the person in charge of welcoming you. Please advice us before hand of your arrival and departure time. When the booking is confirmed, a booking number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.
Upon arrival: Once arriving to the airport please call the number stated on your voucher to advice them about your arrival and giving them time to approach the apartment to be there in time for your arrival. If you experience any delays please notify the contact person mentioned on your confirmation voucher at your earliest convenience. Once arriving to the apartment we ask you to pay the outstanding amount in cash (EUR) as well as a 200 € deposit, to the person welcoming you. In case of any problems or non satisfaction of the apartment this needs to be reported as soon as possible to either the owner or to Akaza S.L. We can only amend the problem by being informed about it. If a claim is done after departure in most cases we would not be able to compensate you.
Late arrivals If arriving after 21:00 (9:00 PM)
Damage Deposit and behaviour All our apartments are in residential a building which means that Akaza has strict house rules which must be followed by all guests. As of respect to the neighbours we do not admit any loud music or any disturbing noise in general as well as any invited guests nor parties. Furthermore, please, be careful when entering the stairwell: do not slam the doors or make noise when arriving and leaving the apartment.
Please, respect the following quiet hours: Monday - Friday: 22.00 – 09.00 Saturday, Sunday and Public Holidays: 22.00 – 10.00 Our apartments are non-smoking apartments: if you are a smoker, you are only allowed to smoke on the balcony! Please, respect this as the next clients might be non-smokers or allergic to smoke. Please, do not throw cigarette butts down into the street or patios.
When leaving the apartment, please, turn off all electric equipment such as air conditioning and fans as well as switching off all light, TV and music since we try to keep prices low and to conserve energy. Furthermore, please, take down the garbage; you can leave the garbage in the grey containers on the street.
When you leave the apartment, please, remember your keys: the doors slam and without the key, you cannot enter the apartment! You can contact Akaza in order to get access to the apartment, but there is an extra charge of 30 euros. In case you loose the keys, Akaza will reduce 25 € from the damage deposit for each set of keys lost. In case you loose your keys, you must inform Akaza immediately!
A detailed copy of the house rules will be present in each apartment. Please, read them carefully since in case of failure to follow the Akaza house rules, you will loose the 200 euro deposit paid upon arrival and be asked to leave the apartment without compensation.
Liability Other than for death or personal injury caused by the negligence of Akaza S.L, Akaza S.L's liability to the client is limited to the price of the booking. Akaza S.L is not responsible for any personal damages or injuries which might happen during your stay in the apartment, and unless Akaza is liable under the above clause, the client indemnifies Akaza from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the client, guests or any outside contractors of the Client. Akaza will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its control: Force Majeur which includes acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, strikes, insurrections, riots, earthquakes, weather conditions, snow conditions, lift closures, road closures, floods, or acts or restraints imposed by government authorities.
The damage deposit will be held until the amendment of damages has been rectified. Contact: Avda Francesc Cambo 21, 10th floor 08003 Barcelona Spain
Phone contact: (0034) 932 210 610 (Office Hours: Monday – Friday 9:00 – 13:30 / 14:30 – 20:00) (0034) 626 658 548 (Monday – Friday: 09.00 – 20.00) (Saturday, Sunday and Public Holidays: 10.00 – 19.00)
Mail contact: General questions: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Questions related to reservations: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Questions related to enquiries: This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
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